GPS Tracking, GPS Vehicle Tracking FAQ about our GPS Vehicle Tracking products for monitoring of teen drivers.

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General Questions
• Do the 'Realtime with History', 'Realtime' and 'Passive' GPS products need a big magnetic antenna on the roof of the car for satellite access?
• I feel like I'm invading my teenager's privacy. Am I a bad person ?
• Are the products difficult to install ?
• Why should I use one of these products ?
• Statistically, how dangerous is it for teens on the road ?

'Realtime with History' Questions
• Is the 'Realtime with History' product difficult to install ?
• I'm a customer. Is the user's guide for the tracking website available on-line ?
• I'm a customer. What is the website to track my vehicle ?
• I'm a customer. When running a 'Detailed Activity' Report, I don't see a popup window of animated travel activity. Why not ?

Realtime Questions
• I'm a customer. What is the website to track my vehicle ?
• How long has the 'Realtime' product been available ?
• Can I stop using the 'Realtime' product with the monthly polls fee in the future if I'd like ?
• Can I change polling plans in the future ?
• How big is the 'Realtime' antenna ?
• I'm a customer. When selecting 'Location Request', I don't see a popup window with a map of the vehicle's location. Why not ?

Passive Questions
• With the passive units, how many days or weeks can the unit record before you need to download ?
• Since the units could be powered through the cigarette lighter, wouldn't concealment be difficult ?
• How can the Passive products have no monthly fees ? Are there any hidden costs to access the GPS satellites ?

Company Questions
• What are your Product Return Policies ?

General Questions & Answers
Q. Do the Real-time and Passive GPS products need a big magnetic antenna on the roof of the car for satellite access?

A. No. A small, flat antenna is used that allows you to put it in alot of places. It can be placed under the dash, in the back window, behind a rubber or plastic bumper, under the seat or under the car with the antenna pointed downwards.

Q. I feel like I'm invading my teenager's privacy. Am I a bad person ?

A. I'll let a letter from a customer, the Collins family, anwer this:

"...My wife and I have been extremely impressed with the dramatic effects this device had on our daughter's driving habits.

My daughter was almost seventeen when one morning she and I left the house within seconds of one another. I quickly realized that the speed she was traveling was not acceptable for the area in which she was driving and was definitely above the posted speed limit...

That night my daughter was informed of the consequences of her morning driving habits.

We described your product (we had learned about) to her and stated it would be installed as soon as it arrived.

The next day she told her friends, who were horrified that a device like this was available, and they wanted to make sure that their parents didn't hear of it...

The first day (after the device was installed), she was confident that she had stayed within all of the (speed) limits...

We went inside to read...the computer and then we discussed the (speeding) violations with her.

We emphasized that the violations were not being viewed as items needing punishment but as items needing to be worked on...

With this information we (also) realized that she was entering the subdivision at more than the posted limit. This problem was quickly fixed.

Even more importantly, we know that her risk taking with the automobile has been reduced and her driving habits have been improved. These improvements we feel will decrease the chance of her being in a accident if she is driving alone or with her two other sisters in the car...

Many parents we have talked to have been happy to learn about the product but several parents have stated that they feel it is an invasion of their child's privacy. Personally, I feel that anything that I can do to help my daughter survive her teenage years far outweighs any potential privacy concerns.

Your help in providing a product that has yielded a much improved teen driver will be forever appreciated by both my wife and I. Thank you."

Q. Are the products difficult to install ?

A. No, you simply connect the black box to 12 volts, put the black box in the glove box or under the dashboard with velcro strips, place the small antenna(s) where you'd like and drive. If you don't feel comfortable doing this youself, any car stereo or car alarm installer can do it for you for a modest fee.

Q. Why should I use one of these products ?

A. These black boxes are a silent partner that allows you to keep track of all travel of a car.

1. Discover if your teenager went where he/she said they were going.
2. Monitor speeds being driven.
3. Records every stop over a few minutes.
4. See miles travelled.
5. The small size is easily concealed from view. You can tell them or don't tell them it's there.

Q. Statistically, how dangerous is it for teens on the road ?

A. The facts are scary. Here they are:
• About 3,500 teens died in the USA in 2003 in teen-driven vehicles.
• On the average day, 10 teens are killed in teen-driven autos.
• 1 in 5 16 year old drivers crash their car within the first year.
• More than 2/3 of fatal single-vehicle teen crashes involved nighttime driving or at least one passenger age 16-19. Nearly 3/4 of the drivers in those crashes were male. And 16 year old drivers were the riskiest of all. Their rate of involvemen in fatal crashes was nearly 5 times that of drivers ages 20 and older. (Source: Insurance Institute for Highway Safety)
• 16 year olds make driving errors, exceed speed limits, run off roads & roll their vehicles over at higher rates than do older drivers involved in fatal crashes.
• Teens' risk of dying nearly doubles with the addition of one male passenger. It more than doubles with 2 or more young men in the car. (Source: Insurance Institute)
• Teen drivers are 3 times as likely as drivers 20 and older to be involved in fatal crashes between 9 p.m. & 6 a.m. And 16 year olds die at night at twice the rate as in the daytime. (Source: Insurance Institute) It's harder to see at night, so it's harder to react quickly to obstacles. Inexperienced drivers are more vulnerable to making errors after dark.
• Driver error is involved in 77% of fatal crashes involving 16 year old drivers.
• 937 16 year old drivers were involved in fatal crashes in 2003.
• About 1/3 of all 16 year old drivers and 1/4 of 17-19 year old drivers involved in fatal crashes rolled their vehicles. Rollovers often occur when a driver overcorrects and runs off the road. Inexperienced teens are most likely to do so.
• Male drivers are about 75% more likely than female teen drivers to be involved in fatal crashes (Source: Insurance Institute)
• A 16 year old teen driver is almost 6 times more likely to die in a fatal crash than a 40 year old adult.
• Motor vehicle crashes are, by far, the leading cause of teen deaths: Motor Vehicle crashes=41%, Homicide=14%, Suicide=11%, Malignant tumors=5%, Heart disease=3%
• Genetically, the part of the brain that weighs risks & controls impulsive behavior isn't fully developed until about age 25 (Source: National Institute of Health)

'Realtime with History' Questions & Answers

Q. Is the 'Realtime with History' product difficult to install ?

A. No, there are just 3 wires to connect to your vehicle: Positive, Negative and Ignition. The black box and antenna usually go underneath the dashboard where you don't see or hear it. If you don't feel comfortable installing it youself, any good mechanic or car stereo/ car alarm installer can do it for you for a modest fee.

Q. I'm a customer. Is the user's guide for the tracking website available on-line ?

A. Yes, if you bought the system BEFORE Feb 1, 2009, here's the 'Realtime with History' tracking website: Realtime_with_History_User_Guide.pdf

Yes, if you bought the system AFTER Feb 1, 2009, here's the 'Realtime with History' tracking website: Realtime_with_History_V8_User_Guide.pdf

Q. I'm a customer. What is the website to track my vehicle ?

A. If you bought the system BEFORE Feb 1, 2009, here's the 'Realtime with History' tracking website: http://v62.discretewireless.com/Marcus6/Login.aspx

If you bought the system AFTER Feb 1, 2009, here's the 'Realtime with History' tracking website: http://v8.discretewireless.com/login.html

Q. I'm a customer. When running a 'Detailed Activity' Report, I don't see a popup window of animated travel activity. Why not ?

A. A popup blocker on your computer is probably blocking it and preventing it from appearing on the screen. To see if you have a popup blocker on your computer, click on this link: http://www.ualr.edu/scholars/files/detect_pop-up.html

When this page opens, the text "A popup killer is detected" will appear if the popup window was blocked. If the popup window was not blocked, the text "NO popup killer is detected" will appear, and the popup window will open in the background.

What types of popup blockers are available? The most common applications that provide popup blocking are search toolbars, such as Google's, MSN's, and Yahoo's. Thes toolbars appear at the top of the browser window. Recently, this capability has also been added directly to Internet Explorer.

Can I still have popup windows appear when I need them? Because many tools are available that block popup windows, there is no single way to disable the blocking function and allow particular popup windows to appear. A computer may also have multiple popup blockers installed, each with a different method to temporarily disable its blocking. Holding the Ctrl key when clicking a link or button will temporarily disable some popup blockers. If popup windows are still blocked, the popup blockers must be disabled manually. Most popup blockers appear as toolbars at the top of the browser window. Look for buttons on these toolbars for changing settings or options, or buttons that refer to popup blocking, to disable the popup-blocking function.

Realtime Questions & Answers

Q. I'm a customer. What is the website to track my vehicle ?

A. Here's the 'Realtime' tracking website: www.airiqtrack.com

Q. How long has the 'Realtime' Product been available ?

A. It is a well-proven product that has been available since 1998.

Q. Can I stop using the Realtime Product with the monthly polls fee in the future if I'd like ?

A. Yes, you can stop at any time in the future. Just let us know and we'll turn your account and black box off. You're not locked into any kind of time plan; use it as long as you'd like and then stop.

Q. Can I change polling plans in the future ?

A. Yes, you can change poll plans at any time in the future at no charge. Just tell us by the 20th of the month and the change will take effect on the 1st of the following month.

Q. How big is the 'Realtime' antenna ?

A. It's very compact and flat at only 6" X 2 1/2" X 1/2". It can see through plastic, fiberglass, vinyl, etc. but not metal. The antenna houses both the GPS and Cellular antennas inside of it.

Q. I'm a customer. When selecting 'Location Request', I don't see a popup window with a map of the vehicle's location. Why not ?

A. A popup blocker on your computer is probably blocking it and preventing it from appearing on the screen. To see if you have a popup blocker on your computer, click on this link: http://www.ualr.edu/scholars/files/detect_pop-up.html

When this page opens, the text "A popup killer is detected" will appear if the popup window was blocked. If the popup window was not blocked, the text "NO popup killer is detected" will appear, and the popup window will open in the background.

What types of popup blockers are available? The most common applications that provide popup blocking are search toolbars, such as Google's, MSN's, and Yahoo's. Thes toolbars appear at the top of the browser window. Recently, this capability has also been added directly to Internet Explorer.

Can I still have popup windows appear when I need them? Because many tools are available that block popup windows, there is no single way to disable the blocking function and allow particular popup windows to appear. A computer may also have multiple popup blockers installed, each with a different method to temporarily disable its blocking. Holding the Ctrl key when clicking a link or button will temporarily disable some popup blockers. If popup windows are still blocked, the popup blockers must be disabled manually. Most popup blockers appear as toolbars at the top of the browser window. Look for buttons on these toolbars for changing settings or options, or buttons that refer to popup blocking, to disable the popup-blocking function.

Passive Questions & Answers

Q. With the passive units, how many days or weeks can the unit record before you need to download ?

A. The Travel Eyes and Shadow Tracker passive units have enough memory to record approximately 8-1200 hours of actual drive time data (vehicle movement), depending on the product. The collection rate of data determines how many hours of data can be stored. Note that the units do not collect any data when the car is stopped; only when the car is in motion.

Q. Since the units could be powered through the cigarette lighter, wouldn't concealment be difficult ?

A. All units can be connected to the fuse box or to the battery directly. They would be completely hidden if wired this way. Some people like to use the cigarette lighter so they can easily move the unit from one vehicle to the next.

Q. How can the Passive products have no monthly fees ? Are there any hidden costs to access the GPS satellites ?

A. Acquiring the GPS satellite signal is absolutely free thanks to the U.S. Military. There are no hidden fees !

Company Questions & Answers